Leadership in Public Services

Code: 
PM07
Course duration: 
2 Weeks
Tuition fee: 
USD 2,500.00
Unit: 
Public Sector Capacity Building

​This course ​description ​is indicative, and only for reference ​purposes. The course is not scheduled unless advertised in our calendar. If you are interested in this course​,​ or require a customized course​ that is similar to this​, please note that ​fees start from USD ​25,000 for a two-week course. This fee is for a customized course for ten or fewer participants. For additional participants, the fee is USD 2500 ​per participant.

​For these fees, the client may customize the course to the precise needs ​of the client's organization. Scheduling will be in consultation with the client.

Leadership development issue is very critical for overall performance of the public sector. In particular leadership role in coping with rapid changes of economic and political landscape and pressure to increase effectiveness of service delivery provided to the citizen. Leader in the public sector must get acquainted and be capable in realizing strategies into actions and bring results.  

Course overall objective: This course aims to strengthen participants’ perspectives, skills and practices to become highly effective leaders in public services and deliver outcome-based and citizen-centered services     

Course contents 

Module -1: Leadership in Modern World

  • Revisiting leadership theories
  • Leadership styles
  • Emerging trends in leadership of the 21st century
  • Characteristics of leadership in modern public sector
  • Leadership for service oriented administration
  • Productivity, quality service and customer satisfaction   
  • Case studies 

Module -2: Core Competencies for effective Leaders

  • Leadership assessment and profile development
  • People skills
  • Effective communication
  • Problem solving and decision making
  • Win-win negotiation
  • Performance appraisal and feedback
  • Conflict management
  • Risk management

Study visits: Study visit to various public organizations to have exposure on leadership issues and organization performance management    

Course fee: USD 2,500 per person (not include accommodation)

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