Service Quality Management for Rural Development

Code: 
PL05
Course duration: 
2 Weeks
Tuition fee: 
USD 2,500.00
Unit: 
Public Sector Capacity Building

​This course ​description ​is indicative, and only for reference ​purposes. The course is not scheduled unless advertised in our calendar. If you are interested in this course​,​ or require a customized course​ that is similar to this​, please note that ​fees start from USD ​25,000 for a two-week course. This fee is for a customized course for ten or fewer participants. For additional participants, the fee is USD 2500 ​per participant.

​For these fees, the client may customize the course to the precise needs ​of the client's organization. Scheduling will be in consultation with the client.

Participants: Development planners, administrators and officials, extension officers, project or program manager or officers and NGOs personnel

Course Brief: The course aims to enhance participants’ competencies in providing and delivering demand-led, outcome-based services for their clients. The course content covers new functions of development agencies as service providers, managing demand-led service systems, quality concepts and quality management models, tools and techniques, quality index, quality management system for local authority. It also includes case studies, best practices and exposure visits to development agencies applying service quality management practices in agriculture, education, health and rural development at central and local levels.